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Privacy Policy

Frequently asked questions

Here are some common questions about our company.

At Luxurin, we offer a wide range of services to ensure your jewelry experience is seamless, memorable, and tailored to your needs:

  1. Elegant Jewelry Collections – Explore our curated selections of rings, bracelets, necklaces, and earrings, designed with a perfect blend of comfort and luxury.
  2. Customization Services – Personalize your jewelry with custom designs, engravings, or stone preferences to make your piece truly one-of-a-kind.
  3. Ethical & Sustainable Craftsmanship – Each piece is made with responsibly sourced materials and crafted by skilled artisans who prioritize quality and sustainability.
  4. Jewelry Care & Maintenance Guidance – We offer expert advice and care tips to help preserve the beauty of your jewelry for years to come.
  5. Secure Online Shopping – Shop confidently with fast, safe, and insured delivery across regions.
  6. Gift Packaging & Special Occasion Orders – Premium packaging and gifting solutions for birthdays, weddings, anniversaries, and festivals.

At Luxurin, we’re here to assist you every step of the way. Whether you have a question about your order, need help choosing the perfect piece, or want to learn more about our services, our customer support team is happy to help.

📞 Contact Information:

💬 Other Ways to Reach Us:

  • Live Chat: Available on our website during business hours
  • Contact Form: Fill out the form on our Contact Us page, and we’ll respond within 24–48 hours.
  • Social Media: DM us on Instagram or Facebook @luxurin.love for quick queries.

At Luxurin, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility

  • Return Period: You may return your item(s) within 7 to 14 days of delivery (customize as per your policy).
  • Condition: Items must be unused, unworn, and in original packaging with all certificates/tags intact.
  • Exceptions: Custom-made, engraved, or personalized pieces are not eligible for return unless damaged or defective.

🔄 How to Initiate a Return

  1. Email us at [returns@luxurin.com] within the return window.
  2. Include your order number, item details, and reason for return.
  3. We’ll guide you through the return shipping process.

💰 Refunds

  • Once we receive and inspect your returned item, a full refund (excluding shipping/handling fees) will be processed to your original payment method within 7–10 business days.

🔁 Exchanges

  • We accept exchanges for eligible items within the return period, subject to availability.

⚠️ Non-Returnable Items

  • Personalized or engraved jewelry
  • Final sale or discounted items
  • Items showing signs of wear, damage, or alteration